Course Calendar

Managing Difficult People Effectively – Edinburgh

Date: 02 April 2019
Registration: 9:00 am - 9:30 am
Course: 9:30 am - 3:30 pm
Location: edinburgh


This one-day course is designed to help those who want to develop greater confidence and skill in dealing with difficult people in school. The course aims to equip delegates, whether they are dealing with parents, colleagues, supervisors or pupils  with a set of practical tools to handle these tricky situations effectively.


£199 + VAT (Early bird)

£230 + VAT (Standard rate)

Early bird offer is available 2 months before course date.

Includes lunch, refreshments, full set of course notes and CPD Certificate.


  • Recognise classic profiles of difficult people and implement strategies for handling them.
  • Develop specific strategies for conflict resolution.
  • Create a calmer environment.
  • Keep calm when under attack.
  • Deal with special requests.
  • Deliver bad news effectively.
  • Handle complaints and grievances more effectively.
  • Develop communication skills.
  • Handle aggressive behaviour.
  • Receive and deliver constructive feedback effectively.
  • Shrug off the negative and not take things personally.
  • React to the message and not the messenger.
  • Develop Influencing and negotiation skills to facilitate resolutions.
  • Recognise our own part in causing difficult behaviour and where we might be someone else s difficult person.

Course Leader

Nicola S Morgan


Managing Difficult People Effectively - EdinburghMore Details

Target Audience

Early years, primary and secondary staff.


I found the course to be practical and completely applicable to my situation. For me, the structure and the ten steps has given me the framework I didn’t have. In addition, the focus on my personal state was really helpful and the practical tips are invaluable. It was not what I had expected – no role play! But a great course and very well delivered. I am really grateful.
Thought provoking, useful in and out of school. Very well structured without being information overload. Great practical strategies which can be quickly put in place, thank you.
Very informative, lots of new and relevant information given. Very useful, I will be putting it into practise. Very engaging and powerful presentation, well presented and would recommend.
Excellent thank you. Thought provoking. Balance of theory and practice. Clear and well structured. Fun and varied. Comfortable environment. Wonderful food and refreshments.
Very informative, lots of new and relevant information given. Very useful, I will be putting it into practise. Very engaging and powerful presentation, well presented and would recommend.
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  • Spot on! I left with lots of food for thought and lots of actions. The time flew despite it being a long day. The venue was super.

  • I found it to be an excellent course both in way of content delivery. Very thought provoking and of great benefit to me as a governor in the personnel and disciplinary committees. Thank you.

  • Absolutely brilliant. Good pace, snappy, relevant, great advice, ideas and content. Thank you.

  • Excellent trainer and training. Very good delivery. I am very interested in more courses available! The training has helped me to look back at ways of becoming effective.

  • Excellent-lovely manner of presenter – human, funny, engaging. Excellent content- just what I wanted – with very supportive work book. Really want to go on and try some of the techniques and read the book.

  • Absolutely fantastic. It was so relevant and so applicable. Ellen was so approachable for answering questions and opening up. Possibly life-changing! So adaptable to the needs/wishes of the group. Thank you very much.

  • Brilliant! Very knowledgeable trainer with lots of examples I can use in school. The whole day was packed full of great ideas and very current information from Ofsted. Lots of good practise that I can take back to school. Thank you.

  • Excellent! The most beneficial course I’ve attended in years. Re-inspired me to put into practise some of the things I’d stopped doing.

    L. Watt, Sharnbrook Upper School
  • Excellent! Clearly presented. Excellent course materials with practical ideas and resources which may be adapted. We look forward to implementing the 6 week programme which is highly relevant to the students we work with. This has left me with skills which may be used tomorrow and a programme to develop and implement in the future. Diolch!

    N. Morgan, Cyfarthfa High School, Merthyr
  • Training was highly relevant. Lots of good information and advice from both the trainer and staff from other schools. Really enjoyed this training today. Catherine did a great training session.

    L. Robb, Cranhill Primary, Scotland