Managing Difficult People Effectively – Edinburgh
Date: 02 February 2018
Registration: 9:00 am - 9:30 am
Course: 9:30 am - 3:30 pm
Location: edinburgh
Description
This one-day course is designed to help those who want to develop greater confidence and skill in dealing with difficult people in school. The course aims to equip delegates, whether they are dealing with parents, colleagues, supervisors or pupils with a set of practical tools to handle these tricky situations effectively.
Prices
£195 + VAT (Early bird)
£225 + VAT (Standard rate)
Early bird offer is available 2 months before course date.
Includes lunch, refreshments, full set of course notes and CPD Certificate.
Objectives
- Recognise classic profiles of difficult people and implement strategies for handling them.
- Develop specific strategies for conflict resolution.
- Create a calmer environment.
- Keep calm when under attack.
- Deal with special requests.
- Deliver bad news effectively.
- Handle complaints and grievances more effectively.
- Develop communication skills.
- Handle aggressive behaviour.
- Receive and deliver constructive feedback effectively.
- Shrug off the negative and not take things personally.
- React to the message and not the messenger.
- Develop Influencing and negotiation skills to facilitate resolutions.
- Recognise our own part in causing difficult behaviour and where we might be someone else s difficult person.
Course Leader
Nicola S MorganVenue
Managing Difficult People Effectively - EdinburghMore DetailsTarget Audience
Early years, primary and secondary staff.
Testimonials
I found the course to be practical and completely applicable to my situation. For me, the structure and the ten steps has given me the framework I didn’t have. In addition, the focus on my personal state was really helpful and the practical tips are invaluable. It was not what I had expected – no role play! But a great course and very well delivered. I am really grateful.
Thought provoking, useful in and out of school. Very well structured without being information overload. Great practical strategies which can be quickly put in place, thank you.
Very informative, lots of new and relevant information given. Very useful, I will be putting it into practise. Very engaging and powerful presentation, well presented and would recommend.
Excellent thank you. Thought provoking. Balance of theory and practice. Clear and well structured. Fun and varied. Comfortable environment. Wonderful food and refreshments.
Very informative, lots of new and relevant information given. Very useful, I will be putting it into practise. Very engaging and powerful presentation, well presented and would recommend.
