Course Calendar

Dealing With Difficult Conversations – Birmingham

Date: 14 May 2020
Registration: 9:00 am - 9:30 am
Course: 9:30 am - 3:00 pm
Location: birmingham


Difficult Conversations are the ones we’d rather put off.  They consume our thinking leading up to them, they are uncomfortable, awkward and sometimes intimidating. It can be painful while they’re happening and then we ‘replay the mind tapes’ afterwards – with ‘what we said’, and then with ‘what we wished we’d said’ and then with ‘what we really felt’ and it can cause all those emotions all over again.

Left unsaid, these conversations fester, distort & affect our relationships. Done badly, they erode morale and affect performance. And they can cause stress, anxiety, apathy and frustration for everyone concerned.

The one thing that they hardly ever do, is go away on their own!

This course looks at how to handle these challenging conversations using an 8-step blueprint that will help you feel more prepared, communicate confidently and in stay in control of the situation and yourself, which means things will go more smoothly, and you’ll have a far better chance of getting to the best possible outcome for all involved.  It also means that you (and they) will experience less stress and anxiety in the process.


£230 + VAT (Early bird)

£265 + VAT (Standard rate)

Early bird offer is available 2 months before course date.

Includes lunch, refreshments, full set of course notes and CPD Certificate.

Also available as a school Inset


By the end of this programme you will be able to –  

  •  Understand the problem and select appropriate level of approach to deal with it.
  • Identify & visualise the best possible outcome.
  • Effectively prepare physically for the conversation
  • Use a number of strategies to prepare mentally
  • Select the best way to start a difficult conversation
  • Deal effectively with sensitive situations
  • Think on your feet if the conversation takes an unexpected turn
  • Remain calm if the individual starts being offensive
  • Know what to say when everything else fails

Plus, we will look at 4 typical difficult conversations in depth –

  •  Delivering Bad News (and saying no)
  • Giving critical feedback (performance & behaviour)
  • Resolving Conflict (direct & indirect)
  • Asking for Help (Influencing & Motivation)

Course Leader

Nicola S Morgan


Dealing With Difficult Conversations - BirminghamMore Details

Target Audience

All staff members in Primary & Secondary
Course Options Price inc.VAT Book
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  • Spot on! I left with lots of food for thought and lots of actions. The time flew despite it being a long day. The venue was super.

  • I found it to be an excellent course both in way of content delivery. Very thought provoking and of great benefit to me as a governor in the personnel and disciplinary committees. Thank you.

  • Absolutely brilliant. Good pace, snappy, relevant, great advice, ideas and content. Thank you.

  • Excellent trainer and training. Very good delivery. I am very interested in more courses available! The training has helped me to look back at ways of becoming effective.

  • Excellent-lovely manner of presenter – human, funny, engaging. Excellent content- just what I wanted – with very supportive work book. Really want to go on and try some of the techniques and read the book.

  • Absolutely fantastic. It was so relevant and so applicable. Ellen was so approachable for answering questions and opening up. Possibly life-changing! So adaptable to the needs/wishes of the group. Thank you very much.

  • Brilliant! Very knowledgeable trainer with lots of examples I can use in school. The whole day was packed full of great ideas and very current information from Ofsted. Lots of good practise that I can take back to school. Thank you.

  • Excellent! The most beneficial course I’ve attended in years. Re-inspired me to put into practise some of the things I’d stopped doing.

    L. Watt, Sharnbrook Upper School
  • Excellent! Clearly presented. Excellent course materials with practical ideas and resources which may be adapted. We look forward to implementing the 6 week programme which is highly relevant to the students we work with. This has left me with skills which may be used tomorrow and a programme to develop and implement in the future. Diolch!

    N. Morgan, Cyfarthfa High School, Merthyr
  • Training was highly relevant. Lots of good information and advice from both the trainer and staff from other schools. Really enjoyed this training today. Catherine did a great training session.

    L. Robb, Cranhill Primary, Scotland