Course Calendar

Managing Difficult People Effectively – Belfast

Date: 07 November 2017
Registration: 9:00 am - 9:30 am
Course: 9:30 am - 3:30 pm
Location: belfast

Description

This one-day course is designed to help those who want to develop greater confidence and skill in dealing with difficult people in school. The course aims to equip delegates, whether they are dealing with parents, colleagues, supervisors or pupils with a set of practical tools to handle these tricky situations effectively.

Objectives

  • Recognise classic profiles of difficult people and implement strategies for handling them.
  • Develop specific strategies for conflict resolution.
  • Create a calmer environment.
  • Keep calm when under attack.
  • Deal with special requests.
  • Deliver bad news effectively.
  • Handle complaints and grievances more effectively.
  • Develop communication skills.
  • Handle aggressive behaviour.
  • Receive and deliver constructive feedback effectively.
  • Shrug off the negative and not take things personally.
  • React to the message and not the messenger.
  • Develop Influencing and negotiation skills to facilitate resolutions.
  • Recognise our own part in causing difficult behaviour and where we might be someone else s difficult person.

Course Leader

Nicola S Morgan

Venue

Managing Difficult People Effectively - BelfastMore Details

Target Audience

Early years, primary and secondary staff.

Testimonials

Excellent thank you. Thought provoking. Balance of theory and practice. Clear and well structured. Fun and varied. Comfortable environment. Wonderful food and refreshments.
M Goodyer, Headteacher, Thomas Arnold Primary School
I feel more confident about dealing with different adults, parents and children. I feel that I have strategies which I can take away. The trainer was enthusiastic and interested in their topics which rubbed off on us.
Gemma Marchant, Oakridge School
Absolutely fantastic course, really enjoyed it. The trainer was excellent in delivering the course in a friendly and fun but informative way. I have learnt new skills that I can take away and hopefully practice.
B Neal, Office Manager/PA to Headteacher, Thomas Arnold Primary School
A very effective training course, delivered in a very engaging way. The strategies will be very useful and all information was highly relevant. Thank you.
Emma Brant – DHT, Manor Park Primary School
Course OptionsPrice inc.VATQty
Course

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£234.00 (GBP)  / ticket  

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Testimonials

  • Spot on! I left with lots of food for thought and lots of actions. The time flew despite it being a long day. The venue was super.

    A. Footman, Stanley Grove
  • I found it to be an excellent course both in way of content delivery. Very thought provoking and of great benefit to me as a governor in the personnel and disciplinary committees. Thank you.

    S. Wilcock, St Pauls C of E, Royton
  • Absolutely brilliant. Good pace, snappy, relevant, great advice, ideas and content. Thank you.

    L. Lewis, Intake Farm Primary School
  • Excellent trainer and training. Very good delivery. I am very interested in more courses available! The training has helped me to look back at ways of becoming effective.

    J. Unsworth, William Barcroft Junior School
  • Excellent-lovely manner of presenter – human, funny, engaging. Excellent content- just what I wanted – with very supportive work book. Really want to go on and try some of the techniques and read the book.

    T. Oxton-Grant, Crosby High School
  • Absolutely fantastic. It was so relevant and so applicable. Ellen was so approachable for answering questions and opening up. Possibly life-changing! So adaptable to the needs/wishes of the group. Thank you very much.

    L. Turner, Holy Trinity C of E Junior School
  • Brilliant! Very knowledgeable trainer with lots of examples I can use in school. The whole day was packed full of great ideas and very current information from Ofsted. Lots of good practise that I can take back to school. Thank you.

    K. Randhawa, Round Oak School and Support Service
  • Excellent! The most beneficial course I’ve attended in years. Re-inspired me to put into practise some of the things I’d stopped doing.

    L. Watt, Sharnbrook Upper School
  • Excellent! Clearly presented. Excellent course materials with practical ideas and resources which may be adapted. We look forward to implementing the 6 week programme which is highly relevant to the students we work with. This has left me with skills which may be used tomorrow and a programme to develop and implement in the future. Diolch!

    N. Morgan, Cyfarthfa High School, Merthyr
  • Training was highly relevant. Lots of good information and advice from both the trainer and staff from other schools. Really enjoyed this training today. Catherine did a great training session.

    L. Robb, Cranhill Primary, Scotland