This one-day course is designed to help those who want to develop greater confidence and skill in dealing with difficult people in school. The course aims to equip delegates, whether they are dealing with parents, colleagues, supervisors or pupils with a set of practical tools to handle these tricky situations effectively.
- Recognise classic profiles of difficult people and implement strategies for handling them.
- Develop specific strategies for conflict resolution.
- Create a calmer environment.
- Keep calm when under attack.
- Deal with special requests.
- Deliver bad news effectively.
- Handle complaints and grievances more effectively.
- Develop communication skills.
- Handle aggressive behaviour.
- Receive and deliver constructive feedback effectively.
- Shrug off the negative and not take things personally.
- React to the message and not the messenger.
- Develop Influencing and negotiation skills to facilitate resolutions.
- Recognise our own part in causing difficult behaviour and where we might be someone else s difficult person.
Managing Difficult People Effectively - BelfastMore Details
Early years, primary and secondary staff.
Excellent thank you. Thought provoking. Balance of theory and practice. Clear and well structured. Fun and varied. Comfortable environment. Wonderful food and refreshments.
M Goodyer, Headteacher, Thomas Arnold Primary School
I feel more confident about dealing with different adults, parents and children. I feel that I have strategies which I can take away. The trainer was enthusiastic and interested in their topics which rubbed off on us.
Gemma Marchant, Oakridge School
Absolutely fantastic course, really enjoyed it. The trainer was excellent in delivering the course in a friendly and fun but informative way. I have learnt new skills that I can take away and hopefully practice.
B Neal, Office Manager/PA to Headteacher, Thomas Arnold Primary School
A very effective training course, delivered in a very engaging way. The strategies will be very useful and all information was highly relevant. Thank you.
Emma Brant – DHT, Manor Park Primary School